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Privacy Policy

Last Updated: January 2025

Company: TravelCrock LLC
Managed By: Matthew Crocker
Address: 230 Harris St, Kent, Ohio 44240
Email: info@whogivesashit.dog
Phone: (330) 406-5566
Website: whogivesashit.dog

1. Introduction

TravelCrock LLC, doing business as WhoGivesAShit.dog (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, services, and online store.

IMPORTANT: By using our Services or submitting any form on our website, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Schedule a service
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for support
  • Submit any form on our website

Personal information may include:

  • Name
  • Email address
  • Phone number (mobile and/or landline)
  • Mailing address
  • Service address (if different from mailing address)
  • Payment information (credit card, debit card, bank account)
  • Pet information (number of dogs, breed, size)
  • Property information (yard size, access instructions, gate codes)
  • Account credentials (username, password)

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Data: Pages viewed, time spent on pages, click patterns, navigation paths
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Technologies: See Section 3 for details

2.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (transaction details, payment status)
  • Social media platforms (if you connect your account)
  • Marketing partners and affiliates
  • Public databases and data providers
  • Analytics providers (Google Analytics, Facebook Pixel)

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect information about how you use our Services.

3.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (login, shopping cart, security)
  • Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
  • Marketing Cookies: Used to deliver personalized advertisements (Google Ads, Facebook Pixel)
  • Preference Cookies: Remember your settings and preferences

3.2 Third-Party Cookies

We allow third-party companies to place cookies on our website for:

  • Google Analytics (website analytics)
  • Google Ads (advertising and remarketing)
  • Facebook Pixel (advertising and analytics)
  • Payment processors (Stripe, PayPal)
  • E-commerce platforms (Shopify, WooCommerce)

3.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Browser Settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

4. How We Use Your Information

We use your information for the following purposes:

4.1 Service Delivery

  • Schedule and perform pet waste removal services
  • Process and fulfill online orders
  • Manage your account and subscriptions
  • Process payments and prevent fraud
  • Provide customer support
  • Send service confirmations and updates

4.2 Marketing and Communications

  • Send promotional emails and newsletters
  • Send SMS text messages with offers and updates
  • Display personalized advertisements
  • Conduct surveys and gather feedback
  • Announce new products and services

4.3 Analytics and Improvement

  • Analyze website usage and user behavior
  • Improve our Services and user experience
  • Develop new features and products
  • Conduct market research
  • Optimize marketing campaigns

4.4 Legal and Security

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect against fraud and abuse
  • Resolve disputes
  • Respond to legal requests

5. How We Share Your Information

IMPORTANT: WE DO NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.

We may share your information with:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processors: Stripe, PayPal (payment processing)
  • Email Service Providers: Mailchimp, SendGrid (email marketing)
  • SMS Service Providers: Twilio, SimpleTexting (text messaging)
  • Cloud Hosting: AWS, Google Cloud (data storage and hosting)
  • Analytics Providers: Google Analytics (website analytics)
  • Customer Support: Zendesk, Intercom (support ticketing)

5.2 E-Commerce Partners

  • Print-on-Demand Providers: Printful, Printify (product manufacturing)
  • Drop Shipping Suppliers: Various suppliers (product fulfillment)
  • Shipping Carriers: USPS, UPS, FedEx (order delivery)
  • E-Commerce Platforms: Shopify, WooCommerce (online store)

5.3 Advertising Partners

  • Google Ads: For displaying personalized advertisements
  • Facebook/Meta: For social media advertising
  • Remarketing Platforms: For showing ads to previous visitors

5.4 TravelCrock LLC Affiliates

We may share your information with other businesses owned or operated by TravelCrock LLC for:

  • Cross-promotional marketing
  • Integrated service offerings
  • Shared customer support
  • Business operations and analytics

5.5 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Government or regulatory requests
  • Legal proceedings
  • Protection of our rights or property
  • Prevention of fraud or illegal activity

5.6 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Google Ads and Personalized Advertising

We use Google Ads and other advertising platforms to display personalized advertisements to you based on your browsing behavior.

6.1 How Google Ads Works

  • Google uses cookies to track your visits to our website
  • Google displays our ads on other websites you visit
  • Ads are personalized based on your interests and behavior
  • Google may combine data from multiple sources

6.2 Remarketing

We use remarketing to show ads to people who have previously visited our website. This helps us:

  • Remind you about our services
  • Show you relevant products
  • Encourage you to complete purchases
  • Promote special offers

6.3 Opt-Out of Personalized Ads

You can opt out of personalized advertising:

7. SMS Text Message Privacy (TCPA Compliance)

BY PROVIDING YOUR MOBILE PHONE NUMBER, YOU CONSENT TO:

  1. Receive Text Messages: You agree to receive SMS text messages from WhoGivesAShit.dog
  2. Message Types:
    • Transactional: Service confirmations, appointment reminders, account notifications
    • Promotional: Special offers, discounts, company updates
  3. Message Frequency: Up to 2 promotional messages per week; transactional frequency varies
  4. Message Costs: Message and data rates may apply (check with your carrier)
  5. Automated Messages: Messages may be sent using automated technology
  6. Data Collection: We collect your mobile number, carrier information, and message engagement data
  7. Data Usage: Your mobile number may be used for marketing purposes
  8. Data Sharing: Your mobile number may be shared with SMS service providers (Twilio, SimpleTexting)

7.1 Opt-Out Instructions

You can opt out of text messages at any time:

  • Text STOP to any message
  • Text HELP for assistance
  • Email info@whogivesashit.dog
  • Manage preferences in your account settings
  • Send written notice to: 230 Harris St, Kent, Ohio 44240

Opt-out requests are processed within 24 hours.

8. Data Security

We implement reasonable security measures to protect your information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Limited employee access to personal information
  • Payment Security: PCI DSS compliant payment processing
  • Regular Audits: Security assessments and vulnerability testing
  • Employee Training: Privacy and security training for staff

IMPORTANT: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8.1 Data Breach Notification

In the event of a data breach affecting your personal information, we will:

  • Notify you within 72 hours of discovery
  • Describe the nature of the breach
  • Explain the information compromised
  • Provide steps you can take to protect yourself
  • Notify relevant authorities as required by law

9. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

  • Active Accounts: Retained while account is active
  • Inactive Accounts: Deleted after 3 years of inactivity
  • Transaction Records: Retained for 7 years (tax/legal requirements)
  • Marketing Data: Retained until you opt out
  • Support Tickets: Retained for 2 years

10. Your Privacy Rights

You have the following rights regarding your personal information:

10.1 Access and Portability

  • Request a copy of your personal information
  • Receive your data in a portable format
  • Transfer your data to another service

10.2 Correction

  • Update inaccurate information
  • Complete incomplete information
  • Correct errors in your data

10.3 Deletion

  • Request deletion of your personal information
  • Close your account
  • Remove your data from our systems

Note: We may retain certain information as required by law or for legitimate business purposes.

10.4 Opt-Out Rights

  • Unsubscribe from marketing emails
  • Opt out of SMS text messages
  • Disable cookies in your browser
  • Opt out of personalized advertising
  • Opt out of data sharing with affiliates

10.5 Exercising Your Rights

To exercise your privacy rights, contact us:

  • Email: info@whogivesashit.dog
  • Mail: 230 Harris St, Kent, Ohio 44240
  • Account Settings: Manage preferences in your account dashboard

We will respond to your request within 30 days.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to Know

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom we share data
  • Specific pieces of personal information collected

11.2 Right to Delete

  • Request deletion of personal information
  • Exceptions: legal obligations, fraud prevention, internal uses

11.3 Right to Opt-Out

  • Sale of Personal Information: We do NOT sell personal information
  • Sharing for Cross-Context Behavioral Advertising: You can opt out of personalized ads

11.4 Right to Non-Discrimination

  • We will not discriminate against you for exercising your CCPA rights
  • No denial of services
  • No different pricing or quality of service

11.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

  • Consent: You have given explicit consent
  • Contract: Processing is necessary to fulfill our contract with you
  • Legal Obligation: Processing is required by law
  • Legitimate Interests: Processing is necessary for our legitimate business interests

12.2 Your GDPR Rights

  • Right to Access: Obtain confirmation of data processing and access to your data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (“right to be forgotten”)
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: File a complaint with your data protection authority

12.3 International Data Transfers

Your data may be transferred to and processed in the United States. We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)
  • Privacy Shield certification (where applicable)
  • Adequate safeguards as required by GDPR

13. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we discover that we have collected information from a child under 13, we will:

  • Delete the information immediately
  • Notify the parent or guardian
  • Terminate the account

If you believe we have collected information from a child under 13, please contact us immediately at info@whogivesashit.dog.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website.

We will notify you of material changes via:

  • Email to your registered address
  • SMS text message (if you’ve opted in)
  • Notice on our website
  • Notice in your account dashboard

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

TravelCrock LLC
Managed By: Matthew Crocker
230 Harris St
Kent, Ohio 44240

Email: info@whogivesashit.dog
Phone: (330) 406-5566
Website: whogivesashit.dog

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

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